Individual Session Cancellations

Please be advised that we require a minimum of 8 hours notice during the week and 12 hours notice over the weekend if you are required to cancel or reschedule a session. Appointments rescheduled during this time will be processed without a penalty. Please submit your cancellation request or reschedule via email to your Academic Mentor and admin@creatingstudents.com.au.

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Cancellations with less than 8 hours' notice during the week, 12 hours' notice over the weekend or 24 hours on a Public Holiday will be considered a forfeit of the session.

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If Creating Students is required to cancel your appointment with less than 8 hours' notice, a new appointment will be scheduled without penalty to the client, subject to availability. 

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Program Cancellations

Programs are term specific and must be used within the designated school term the student is enrolled for, and sessions cannot be carried over to future terms. You are under no obligation to continue or repurchase for future terms, and we do not offer refunds for programs not completed within the enrolled term.